There are several ways to contact Pure Natur customer service. Just choose the method that suits you best. If you would like to speak to one of our customer service employees by telephone, you can call +31 (0)20 2800 200. The Pure Natur customer service is available workdays from 09:00 to 17:00.

Prefer digital contact? Send an e-mail with your question to and we will do our utmost to answer your question as soon as possible. Besides sending an email, you can also use the Pure Natur chat service. You can find this on the bottom right of our website. The Pure Natur chat service is also available workdays from 09:00 to 17:00.

Of course you can also send your question to us via the contact form at the bottom of this page. We are happy to help you.
We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you have ordered, we will exchange it, replace it, or refund your money within 30 days of purchase. Please contact Pure Natur customer service and our staff will help you to return the product in question correctly.
No, you do not have to stay at home for your order. Your order will be delivered in a specially developed letterbox packaging that fits through your letterbox. If you order multiple products, you may receive multiple letterbox packages. (This does not apply to CBD water, CBD capsules in a jar or our functional gummies.)
All information regarding your order can be found in your Pure Natur account, if you created it during the ordering process on our website. Your login details and password can be found in the confirmation email you received. If you have any questions about your Pure Natur account, please contact Pure Natur customer service. We are happy to help you.
+31 (0)20 2800 200
Overschiestraat 65
1062 XD Amsterdam
The Netherlands
Office Hours
All weekdays between 09.00 and 17.00.